Director of Lifecycle & Retention

The role

The Director of Lifecycle & Retention leads Chicago Public Media’s enterprise lifecycle strategy across brands, platforms, and audience touchpoints. This role is responsible for designing systems, frameworks, and strategies that strengthen retention, loyalty, participation, and long-term supporter value following acquisition.

What you'll do

• Design and optimize lifecycle frameworks across brands, platforms, and audience segments
• Establish lifecycle stages, audience strategies, and performance expectations
• Develop retention, churn, and lifetime value models aligned with long-term growth goals
• Lead lifecycle performance analysis and strategic recalibration
• Translate performance insights into strategic recommendations for programs, communications, and audience experiences

What it takes

• Experience leading lifecycle, retention, subscription, membership, CRM, loyalty, or audience relationship strategy
• Demonstrated ability to design lifecycle frameworks across multiple audience segments, products, channels, or brands
• Strong understanding of retention strategy, cohort analysis, churn reduction, segmentation, and lifetime value optimization
• Experience translating behavioral, transactional, and engagement data into audience strategies and organizational decisions
• Experience establishing KPIs, performance frameworks, experimentation programs, and optimization roadmaps
• Experience leading complex cross-functional initiatives across Product, Marketing, Insights, Development, Editorial, technology, or comparable functions

What you'll bring

How we treat you

medical, dental, vision, vacation, holidays, life insurance, disability coverage, retirement savings, and a commuter benefits plan

How to apply

Apply directly on Chicago Public Media's site. We link straight through — no resume parsing, no profile to fill out.

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Chicago Public Media's official posting before applying.