Technical Support Specialist
Quick answer
Edmentum is hiring a Technical Support Specialist (US-based) with on-site work, paying $38,000—$45,000 USD, to handle customer interactions and provide technical support.
- Role
- Technical Support Specialist
- Organization
- Edmentum
- Location
- United States
- Work setup
- On-site
- Level
- Entry
- Compensation
- $38,000—$45,000 USD
- Category
- Engineering & Technology
The role
The Technical Support Specialist position at Edmentum requires an elevated understanding of all Edmentum products, delivering high-quality customer support across different communication channels.
What you'll do
- Handle inbound and outbound customer interactions
- Resolve escalated technical issues
- Follow all required scripts, policies, and procedures
- Manage strategic customer relationships
- Comply with requirements surrounding confidential and personal information
- Participate in ongoing product training and certification programs
What it takes
- 5+ years of experience in customer service, technical support, or administrative support
- High School Diploma or GED required
- Associate or Bachelor’s degree preferred
- Excellent verbal and written communication skills
- Proficient computer skills including Microsoft Office
- Strong technical troubleshooting and critical thinking skills
What you'll bring
How we treat you
Medical, dental, and vision insurance, 401(k) retirement plan with company matching, time away program, volunteer time away, winter office closure, wellness resources
Frequently asked questions
Where is the job located?
The job is located in the United States, on-site.
What is the compensation range?
The compensation range is $38,000—$45,000 USD.
What are the key qualifications required?
Key qualifications include 5+ years of experience in customer service, technical support, or administrative support, and excellent communication skills.
How do I apply?
Applications are accepted until October 30, 2026, or until filled. You can apply now on the Edmentum website.
What is the work schedule?
The work schedule is on-site.
How to apply
Apply directly on Edmentum's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Edmentum's official posting before applying.
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