Technical Support Engineer II
Quick answer
GoFundMe is hiring a Technical Support Engineer II in Buenos Aires, Argentina, to help their Care team with technical support and drive customer engagement. The role involves managing customer experiences, collaborating with cross-functional teams, and owning performance metrics. Competitive benefits are offered.
- Role
- Technical Support Engineer II
- Organization
- GoFundMe
- Location
- Buenos Aires, Argentina
- Work setup
- On-site
- Level
- Mid
- Category
- Engineering & Technology
- Apply by
- 2026-12-31
The role
GoFundMe is hiring a Technical Support Engineer II to help their Care team field questions about the website's more technical products and tools, drive resolution of escalated technical issues, assist nonprofit clients, and build valuable relationships that keep customers engaged and enthusiastic.
What you'll do
- Manage and own a customer or persona’s experience across the platform
- Work with cross-functional partners to triage and prioritize defects
- Support account management teams on calls as necessary
- Create and maintain internal documentation
- Write accurate, clear, and detailed JIRA tickets
- Be a thought leader and introduce new ideas
What it takes
- 2+ years of experience in technical support engineering
- Proven experience with SaaS application integrations
- Expertise in CRM platforms, such as Salesforce
- Excellent oral and written communication skills
- A process-oriented approach to tasks
- Demonstrated ability to own and drive performance metrics
What you'll bring
How we treat you
Competitive pay, comprehensive healthcare benefits, financial assistance for hybrid work, family planning, generous parental leave, flexible time-off policies, mental health and wellness resources, growth opportunities, commitment to DEI, community engagement
Frequently asked questions
Where is the job located?
The job is located in Buenos Aires, Argentina.
What is the compensation?
Compensation is not specified.
What are the key qualifications required?
Key qualifications include 2+ years of experience in technical support engineering, proven experience with SaaS application integrations, and excellent communication skills.
How do I apply?
You can apply now on the GoFundMe website.
How to apply
Apply directly on GoFundMe's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GoFundMe's official posting before applying.