Supporter Care Manager

LocationLondon (Hybrid)

SetupHybrid

LevelSenior

Postedjust now ago

Communications & Marketing

Quick answer

Mind is hiring a full-time Supporter Care Manager (London, hybrid) to lead the Supporter Care team and improve supporter experience, paying £54,033 per year.

Role: Supporter Care Manager
Organization: Mind [National Association for Mental Health]
Location: London (Hybrid)
Work setup: Hybrid
Level: Senior
Compensation: £54,033 per year
Category: Communications & Marketing

The role

Supporter Care Manager to lead Mind's Supporter Care team, handling supporter queries via telephone and email, and ensuring excellent supporter experience through strategic and operational improvements.

What you'll do

Be a champion for supporter focus and strategic change
Influence decision making in the organization through supporter feedback
Design and implement the supporter care operational plan
Cultivate a supporter-centric culture
Deliver continuous improvement to effectively anticipate and respond to change
Establish and uphold rigorous quality assurance standards

What it takes

Experience in formulating strategies and spearheading initiatives
Proven leadership skills
Good knowledge of safeguarding principles
Experience in managing crisis situations
Proven track record in complaints management
Experience in operational environments

What you'll bring

Experience in formulating strategies and spearheading initiatives to enhance supporter/customer experience and service improvementProven leadership skills in inspiring and motivating a teamGood knowledge of safeguarding principlespoliciesand proceduresExperience in effectively managing crisis situations

Frequently asked questions

Where is the job located?

The job is located in London with a hybrid working arrangement.

What is the compensation?

The compensation is £54,033 per year.

What are the key qualifications required?

Key qualifications include experience in formulating strategies, proven leadership skills, knowledge of safeguarding principles, and experience in managing crisis situations.

How do I apply?

Applications should be submitted by 03 November 2026 at 00:00.

Is the job remote?

The job is not fully remote; it is based in the London office with a hybrid working arrangement.

How to apply

Apply directly on Mind [National Association for Mental Health]'s site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Mind [National Association for Mental Health]'s official posting before applying.