Supporter Care Coordinator
Quick answer
GUY'S & ST THOMAS FOUNDATION is hiring a Supporter Care Coordinator in Southwark, London with a salary range of £33,000 - £36,000 to manage supporter enquiries and ensure excellent service for three charities.
- Role
- Supporter Care Coordinator
- Organization
- GUY'S & ST THOMAS FOUNDATION
- Location
- Southwark, London (Greater)
- Work setup
- On-site
- Level
- Entry
- Compensation
- £33,000 - £36,000
- Category
- Communications & Marketing
The role
Supporter Care Coordinator role involves managing supporter enquiries across various communication channels, processing donations, and maintaining relationships with external suppliers to ensure excellent service for three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity.
What you'll do
- Act as the first point of contact for supporters via email, telephone, voicemail and post
- Triage and respond to a wide variety of enquiries within 48 hours
- Handle sensitive requests such as cancelling or amending regular gifts
- Process donations received over the phone and update supporter records in Raiser’s Edge CRM
- Manage and improve core Supporter Care processes, ensuring team documentation is up to date
- Collect data to measure Supporter Care performance
What it takes
- Experience in a customer service role within a busy team environment
- Experience managing high volumes of calls and emails
- Understanding of complaints handling procedures and service level agreements
- Experience using a CRM database, ideally Raiser’s Edge or Salesforce
- Experience managing administrative or financial processes securely and accurately
- Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint)
What you'll bring
How we treat you
Contributory Pension, Annual personal development budget, Annual health and wellbeing personal allowance, Enhanced maternity, paternity, and parental leave pay, Health and wellbeing programme, Support for healthy eating, Agile working, Flexible hours, Supportive IT kit, Shower facilities, Bike lock area, Generous annual leave (27 days + bank holidays), Subsidies for glasses, Employee Assistance Programme
Frequently asked questions
Where is the job located?
The job is based in Southwark, London.
What is the compensation range?
The salary range is £33,000 - £36,000.
What are the key qualifications required?
Key qualifications include experience in a customer service role and managing high volumes of calls and emails.
How to apply
Apply directly on GUY'S & ST THOMAS FOUNDATION's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GUY'S & ST THOMAS FOUNDATION's official posting before applying.