Staff Service Designer
Quick answer
Skylight is hiring a remote Senior Service Designer (U.S. Air Force) to create a unified customer journey across multiple value streams, with a salary range of $170,000–$203,000.
- Role
- Staff Service Designer
- Organization
- Skylight
- Location
- Fully remote, with quarterly travel to San Antonio, Texas
- Work setup
- Remote
- Level
- Senior
- Compensation
- 170,000–203,000
- Category
- Design & Creative
The role
At Skylight, service designers create or change how government organizations operate to improve services. This role involves working with a U.S. Air Force enterprise DevSecOps provider to create a unified customer journey across multiple value streams.
What you'll do
- Map a unified customer journey across multiple value streams
- Represent customer needs and requirements for each value stream
- Plan, conduct, and synthesize research into service blueprints, journey maps, and system maps
- Identify and prioritize service improvements
- Facilitate program increment planning events
- Maintain organized, well-written documentation
What it takes
- Systems thinking approach
- Ability to plan, synthesize, and present research
- Experience in service design or business analysis
- Strong stakeholder management or consulting experience
- Experience working on cross-functional teams
- Alignment with Skylight's core values
What you'll bring
How we treat you
Medical, dental, and vision insurance; short-term and long-term disability insurance; life and AD&D insurance; dependent care FSA, healthcare FSA, health savings account; 401(k) match; flexible paid-time-off policy; paid-time-off for new parents; performance rewards; professional development allowance; tech-related purchase allowance; swag budget; remote-friendly work environment
Frequently asked questions
Where is the job located?
This is a fully remote position, with quarterly travel to San Antonio, Texas.
What is the salary range?
The salary range is $170,000–$203,000.
What qualifications are required?
Required qualifications include a systems thinking approach, ability to plan and synthesize research, experience in service design or business analysis, strong stakeholder management, and cross-functional team experience.
How do I apply?
Apply now on the Skylight website, including a portfolio of 1–2 work samples.
Is the job remote?
Yes, this is a fully remote position.
How to apply
Apply directly on Skylight's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Skylight's official posting before applying.
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