Sr. Customer Success Manager

LocationRemote, with occasional travel

SetupRemote

LevelSenior

Posted4w ago

Communications & Marketing

Quick answer

Catchafire is hiring a remote Sr. Customer Success Manager (US-based) paying $150,000 on-target earnings to build and maintain strong relationships with clients, drive revenue growth, and provide comprehensive reporting and data-driven insights.

Role: Sr. Customer Success Manager
Organization: Catchafire
Location: Remote, with occasional travel
Work setup: Remote
Level: Senior
Compensation: $150,000 on-target earnings ($95,000 base and $55,000 variable)
Category: Communications & Marketing

The role

As a Sr. Customer Success Manager, you will build and maintain strong relationships with a portfolio of 15 to 25 customers, drive revenue growth through contract renewals, and provide comprehensive reporting and data-driven insights to customers.

What you'll do

Build and maintain strong relationships and serve as a trusted advisor to a portfolio of 15 to 25 customers
Own net revenue retention (NRR) and gross retention targets for your portfolio
Draft detailed account plans and ensure clear and direct management of the customer lifecycle
Monitor customer health scores and engagement using internal dashboards
Provide comprehensive reporting and data-driven insights to customers
Lead monthly/quarterly business reviews with client stakeholders

What it takes

5 - 7+ years of work experience in customer-facing or account management roles
Quota-carrying experience with successful renewal and upsell/cross-sell attainment
Experience managing complex, multi-stakeholder projects
Experience managing relationships with senior-level stakeholders
Experience working in a CRM or customer success platform
Nonprofit fundraising or revenue management experience

What you'll bring

Customer-facing or account management rolesExperience managing complexmulti-stakeholder projectsExperience managing relationships with senior-level stakeholdersCRM or customer success platform experienceNonprofit fundraising or revenue management experience

How we treat you

Excellent health insurance (80% of premiums covered), Unlimited PTO, Parental/Family leave, Professional Development Stipend, Online Mental Health Services

Frequently asked questions

Where is the job located?

The job is remote, with occasional travel.

What is the compensation?

The baseline annual compensation is $150,000 on-target earnings ($95,000 base and $55,000 variable).

What are the key qualifications required?

Key qualifications include 5-7+ years of work experience in customer-facing or account management roles, quota-carrying experience, and CRM or customer success platform experience.

How do I apply?

Please apply by February 28, 2024, through the Catchafire application process.

Is the job remote?

Yes, the job is remote with the expectation of occasional travel.

How to apply

Apply directly on Catchafire's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Catchafire's official posting before applying.