Service Desk Technician II
Quick answer
The American Civil Liberties Union (ACLU) is hiring a Service Desk Technician II in Washington, DC, for a hybrid role paying $89,020 (Level J) to provide technical support to its National staff.
- Role
- Service Desk Technician II
- Organization
- American Civil Liberties Union (ACLU)
- Location
- Washington, DC
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $89,020 (Level J)
- Category
- Engineering & Technology
The role
The ACLU is seeking a Service Desk Technician II to provide technical end-user support for its National staff in Washington, DC, with a hybrid work schedule.
What you'll do
- Manage and troubleshoot on-premise and remote end-user requests and support issues
- Create a positive customer support experience and build strong relationships
- Log, address, and resolve all incidents and requests
- Follow up with other IT staff to ensure incidents are resolved
- Provide on-call coverage on a rotational basis
- Travel to provide technical support to outside offices and at ACLU meetings and conferences
What it takes
- Experience in a technical support, help desk, or similar customer-facing IT role
- Excellent troubleshooting skills
- Excellent customer service skills
- Familiarity with at least one type of ticketing software
- Demonstrated ability to work both independently and collaboratively
- Intermediate level knowledge of enterprise infrastructure monitoring tools
What you'll bring
How we treat you
Time away, comprehensive healthcare, retirement plan, professional development
Frequently asked questions
Where is the job located?
The job is located in Washington, DC.
What is the compensation?
The annual salary for this position is $89,020 (Level J).
What are the key qualifications required?
Key qualifications include experience in technical support, excellent troubleshooting and customer service skills, and familiarity with ticketing software.
How do I apply?
Applications can be submitted through the ACLU's job application process.
Is the job remote?
This is a hybrid role with in-office requirements of four days per week or sixteen days per month.
How to apply
Apply directly on American Civil Liberties Union (ACLU)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Civil Liberties Union (ACLU)'s official posting before applying.
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