Service Desk Technician II
Quick answer
The American Civil Liberties Union is hiring a full-time Service Desk Technician II in Washington, DC, paying $89,020 (Level J) for technical end-user support and on-call coverage in a hybrid role.
- Role
- Service Desk Technician II
- Organization
- American Civil Liberties Union
- Location
- Washington, District of Columbia, United States
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $89,020 (Level J)
- Category
- Engineering & Technology
The role
The ACLU seeks applicants for the full-time position of Service Desk Technician II in the Information Technology Department of the ACLU’s National office in Washington, DC. This is a hybrid role that has in-office requirements of four (4) days per week or sixteen (16) days per month.
What you'll do
- Manage and troubleshoot on premise and remote end-user requests and support issues
- Create a positive customer support experience and build strong relationships
- Log, address and resolve all incidents and requests
- Engage other service desk resources or service resources to resolve incidents
- Research and evaluate new technologies
- Provide on-call coverage on a rotational basis
What it takes
- Experience in a technical support, help desk, or similar customer-facing IT role
- Excellent troubleshooting skills
- Excellent customer service skills with strong communication, organizational, and interpersonal abilities
- Familiarity with at least one type of ticketing software
- Demonstrated ability to work both independently and collaboratively as part of a team
- Associate degree and one year of related experience or at least 5 years of work-related experience, a plus
What you'll bring
How we treat you
Time away to focus on the things that matter with a generous paid time-off policy, comprehensive healthcare benefits, plan for your retirement with 401k plan and employer match, support for employee growth and development through annual professional development funds, internal professional development programs and workshops
Frequently asked questions
Where is the job located?
The job is located in Washington, District of Columbia, United States.
What is the compensation?
The annual salary for this position is $89,020 (Level J).
What are the key qualifications required?
Key qualifications include experience in technical support, excellent troubleshooting and customer service skills, and familiarity with ticketing software.
How do I apply?
Applications can be submitted through the ACLU's job posting on Greenhouse.
Is the job remote?
This is a hybrid role with in-office requirements of four (4) days per week or sixteen (16) days per month.
How to apply
Apply directly on American Civil Liberties Union's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Civil Liberties Union's official posting before applying.
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