Service Agent

The role

The American Red Cross is seeking customer-focused, outgoing, and compassionate individuals to contact blood donors and schedule appointments in a fast-paced environment. Service Agents will use a dialer system to recruit for blood donation, update donor records, and ensure a positive service experience.

What you'll do

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor
• Update donor records as needed and to record outcomes of calls
• Schedule appointments while providing positive service experience
• Follow a process and appropriate scripting for conducting a call with a donor
• Maintain accurate records of donors/groups contacted and appointments scheduled

What it takes

• High school diploma or equivalent required
• Minimum one year of related experience (telemarketing, customer service or call center)
• Proficient in using multiple computer applications simultaneously
• Excellent customer service and problem-solving skills
• Effective verbal communication skills
• Desire to advocate and learn more about blood donations

What you'll bring

How we treat you

Medical, Dental Vision plans, Health Spending Accounts & Flexible Spending Accounts, PTO, Holidays, 401K with up to 6% match, Paid Family Leave, Employee Assistance, Service Awards and recognition

How to apply

Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.