Senior Support Engineer, Snoo Operations & Support
Quick answer
Reddit is hiring a senior support engineer, Snoo Operations & Support, based in New York City, NY, with a compensation range of $132,600—$185,600 USD.
- Role
- Senior Support Engineer, Snoo Operations & Support
- Organization
- Location
- New York City, NY
- Work setup
- On-site
- Level
- Senior
- Compensation
- $132,600—$185,600 USD
- Category
- Engineering & Technology
The role
Reddit is seeking a Senior Support Engineer, Snoo Operations & Support to support the Central and East regions of the US and some European regions, focusing on on-site support, hardware and application troubleshooting, and cross-functional collaboration.
What you'll do
- Troubleshoot hardware and applications and provide technical support and problem-solving.
- Provide timely resolution of problems and act as senior escalation point for team and customers to management.
- Work cross-functionally and advocate for team across all functional groups and organization levels.
- Support security standards (endpoint protection software, firewall, patching, multi-factor authentication, access).
- Maintain user accounts, passwords, data integrity, system access & security within policy.
- Help manage relationships with local vendors, subcontractors and 3rd party providers.
What it takes
- 5+ years experience in IT Operations or IT Support in a professional environment
- 3+ years of mentorship experience to junior team members
- Experience leading support ticket management and tracking
- Strong customer service, problem-solving and teamwork abilities
- Google Workspace for enterprise experience
- Knowledge of audio/video conferencing solutions and support
What you'll bring
How we treat you
Comprehensive Healthcare Benefits and Income Replacement Programs, 401k with Employer Match, Global Benefit programs, Family Planning Support, Gender-Affirming Care, Mental Health & Coaching Benefits, Flexible Vacation & Paid Volunteer Time Off, Generous Paid Parental Leave
Frequently asked questions
Where is the job located?
The job is located in New York City, NY, and is on-site.
What is the compensation range?
The compensation range is $132,600—$185,600 USD.
What are the key qualifications required?
Key qualifications include 5+ years of IT Operations or IT Support experience, 3+ years of mentorship experience, and strong customer service and problem-solving skills.
How do I apply?
You can apply now by visiting the job posting on PCDN.Global.
How to apply
Apply directly on Reddit's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Reddit's official posting before applying.