Senior Manager, Museum Technology Support
Quick answer
National Geographic Society is hiring a remote-friendly Senior Manager, Museum Technology Support (US-based) with a salary range of $123,500.00 - $130,000.00 to manage a technical team and ensure the reliability of revenue-generating operations.
- Role
- Senior Manager, Museum Technology Support
- Organization
- National Geographic Society
- Location
- Remote friendly (Washington, DC, United States)
- Work setup
- On-site
- Level
- Senior
- Compensation
- $123,500.00 - $130,000.00
- Category
- Engineering & Technology
- Apply by
- 2026-12-31
The role
The Senior Manager, Museum Technology Support at National Geographic Society manages a technical team responsible for configuring, securing, deploying, and supporting hardware and software for the Museum's ticketing, retail point-of-sale (POS), and other related systems. This role focuses on customer experience, operational uptime, and process improvement, with a strong emphasis on revenue-generating operations and exceptional guest service.
What you'll do
- Monitor daily operations of ticketing and POS systems
- Manage technical team for real-time support
- Establish and measure KPIs and SLAs
- Ensure compliance with information security policies
- Provide hands-on support during critical periods
- Represent the team in technology projects and working groups
What it takes
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline
- 7+ years of related experience
- 3+ years of employee supervision experience
- Experience in a museum, cultural institution, hospitality, or retail environment
- Extensive experience supporting revenue-generating IT systems
- ITIL certification or experience with IT Service Management
What you'll bring
How we treat you
Medical, dental, and vision insurance; wellness program; 401(k) retirement savings plan with matching contributions; paid time off; paid parental leave; adoption and surrogacy expense reimbursement; fertility benefits; learning and development opportunities; lifestyle spending account; pet adoption assistance and insurance; pre-tax transportation benefits; employer-paid life insurance and disability benefit; National Geographic discounts and perks
Frequently asked questions
Where is the job located?
The job is remote-friendly with an option to work in Washington, DC, United States.
What is the compensation?
The salary range is $123,500.00 - $130,000.00.
What are the key qualifications required?
Key qualifications include a bachelor’s degree, 7+ years of related experience, 3+ years of employee supervision experience, and extensive experience supporting revenue-generating IT systems.
How do I apply?
Apply now on the National Geographic Society's job posting page.
How to apply
Apply directly on National Geographic Society's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on National Geographic Society's official posting before applying.