Senior Director, Provider Experience Operations
Quick answer
Spring Health is hiring a remote Senior Director, Provider Experience Operations (US-based) paying $187,400 - $224,500 to own the strategy and operations that shape the experience of providers across the Spring Health and Alma networks.
- Role
- Senior Director, Provider Experience Operations
- Organization
- Spring Health
- Location
- Remote friendly (Remote)
- Work setup
- Remote
- Level
- Senior
- Compensation
- $187,400 - $224,500
- Category
- Communications & Marketing
- Apply by
- 2026-12-31
The role
The Senior Director, Provider Experience Operations at Spring Health will own the strategy and operations that shape the experience of providers across the Spring Health and Alma networks, focusing on retaining, supporting, and engaging providers to build thriving practices.
What you'll do
- Define and drive the provider experience strategy
- Identify and remove friction from the provider journey
- Serve as a strong voice of the provider
- Build mechanisms to understand provider sentiment
- Lead provider support operations
- Own provider enablement and change management
What it takes
- 10+ years of experience in healthcare operations, provider operations, customer/provider experience
- Demonstrated success building strategies and programs that improve provider or customer satisfaction, engagement, retention, and performance at scale
- Deep understanding of provider workflows
- Experience leading large-scale support, enablement, performance, or change-management programs
- Strong cross-functional influence, particularly with Product, Engineering, Clinical, and operational teams
- Strong analytical and operational judgment
What you'll bring
How we treat you
Health, Dental, Vision benefits, Employer sponsored 401(k) match, Access to Spring Health network of therapists, coaches, and medication management providers, Competitive paid time off policies, Parental leave, Access to Noom, Fertility care support, Access to Wellhub, Access to BrightHorizons, Professional Development Reimbursement, $200 per year donation matching
Frequently asked questions
Where is the job located?
The job is remote friendly, with occasional travel required for company or team events/meetings.
What is the compensation range?
The target base salary range for this position is $187,400 - $224,500.
What are the key qualifications required?
Key qualifications include 10+ years of experience in healthcare operations, provider operations, customer/provider experience, and demonstrated success building strategies and programs that improve provider or customer satisfaction, engagement, retention, and performance at scale.
How do I apply?
You can apply now on the PCDN.Global job posting page.
How to apply
Apply directly on Spring Health's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Spring Health's official posting before applying.
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