Senior Designer/Researcher
Quick answer
Nava PBC is hiring a remote Senior Designer/Researcher (US-based) paying $126,000—$143,100 USD to lead user-centered design and IVR journey redesign for government programs.
- Role
- Senior Designer/Researcher
- Organization
- Nava PBC
- Location
- Contiguous United States (Remote-friendly, with specific state requirements)
- Work setup
- Remote
- Level
- Senior
- Compensation
- $126,000—$143,100 USD
- Category
- Design & Creative
The role
Nava is seeking a Senior Designer/Researcher to lead the design and research efforts for government programs, focusing on user-centered design and IVR journeys.
What you'll do
- Lead discovery and redesign of individual-income-tax IVR journeys
- Prioritize, plan, and deliver roadmap-level design and research initiatives
- Apply a human-centered design mindset to challenges
- Drive understanding of users through research initiatives
- Collaborate with cross-functional teams to deliver design work
- Collaborate with multidisciplinary Nava product teams and government staff
What it takes
- Experience with complex call-flow and operational journey mapping
- At least five years of experience working as a designer in a professional environment
- Experience mapping and driving systemic improvements within complex service environments
- Experience in designing, testing, and implementing digital services
- Experience designing with web and responsive user interface best practices
- A relentlessly curious mindset and ability to quickly pick up new knowledge
What you'll bring
How we treat you
Health coverage, insurance coverage, time off, company holidays, annual bonus, parental leave, wellness program, virtual care, sabbatical leave, 401(k) match, flexible work, home office setup, utility support, learning opportunities, development opportunities, referral bonus, commuter benefits, supportive culture
Frequently asked questions
Where is the job located?
The job is located in the contiguous United States, with specific state requirements for remote work.
What is the compensation?
The compensation is $126,000—$143,100 USD per year.
What are the key qualifications required?
Key qualifications include experience with complex call-flow and operational journey mapping, at least five years of experience as a designer, and experience in designing, testing, and implementing digital services.
How do I apply?
You can apply by contacting the recruiting team at [email protected].
How to apply
Apply directly on Nava PBC's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Nava PBC's official posting before applying.
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