Senior Customer Service Agent
Quick answer
The New York Times is hiring a Senior Customer Service Agent for the Wirecutter Store in New York, NY, to provide customer support during the holiday season, with a base pay of $25—$30 USD.
- Role
- Senior Customer Service Agent
- Organization
- The New York Times
- Location
- New York, NY
- Work setup
- On-site
- Level
- Senior
- Compensation
- $25—$30 USD
- Category
- Other
The role
The New York Times is seeking a Senior Customer Service Agent to provide customer support for the Wirecutter Store during the holiday season, focusing on email and chat inquiries, order status, and product information.
What you'll do
- Provide customer support via email and chat
- Manage inquiries regarding order status, product information, shipping, and returns
- Process returns using Loop Returns
- Guide communication between the store and external supply partners
- Navigate and use ecommerce tech platforms at an expert level
- Collaborate with the Customer Experience Manager to identify and resolve issues
What it takes
- At least 5 years as a senior or lead customer service representative
- Experience interpreting and responding to customer requests with impeccable grammar and empathy
- At least 2 years of experience with Shopify, Gorgias, and Loop Returns
- At least 1 year of experience working with AI chat tools
- At least 3 years of experience in a high-volume retail environment
- Location flexibility with the ability to work in-office during the business week and from home on weekends
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in New York, NY, and is on-site.
What is the compensation?
The base pay for this role is $25—$30 USD.
What are the key qualifications required?
Key qualifications include at least 5 years as a senior or lead customer service representative, experience with Shopify, Gorgias, and Loop Returns, and experience in a high-volume retail environment.
How do I apply?
You can apply now through The New York Times careers site.
How to apply
Apply directly on The New York Times's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The New York Times's official posting before applying.