Regional Director, Customer Success
Quick answer
Coursera + Udemy is hiring a Regional Director, Customer Success (Brazil) to lead a team of Customer Success Managers and drive customer retention and growth.
- Role
- Regional Director, Customer Success
- Organization
- Coursera + Udemy
- Location
- On-site, Brazil
- Work setup
- On-site
- Level
- Senior
- Category
- Other
The role
The Regional Director, Customer Success will lead a team of Customer Success Managers to drive adoption, retention, and growth across Coursera + Udemy’s Latin America customer base.
What you'll do
- Own regional goals for customer retention, expansion, product adoption, and health
- Develop and implement proactive CS strategies
- Foster a high-performance, inclusive team culture
- Build relationships with key customer stakeholders and executive sponsors
- Partner with Renewal and Sales leadership on renewal forecasting
- Work with Product and Engineering to surface customer feedback
What it takes
- 6+ years in Customer Success, Account Management, or related customer-facing roles
- 2+ years directly managing a team of CSMs or similar
- Proven track record of hitting or exceeding retention/expansion targets
- Experience coaching individual contributors
- Strong analytical skills and experience with CRM/CS platforms
- Excellent communication skills, with experience presenting to senior stakeholders
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Brazil, on-site.
What is the compensation?
Compensation is not specified.
What are the key qualifications required?
Key qualifications include 6+ years in Customer Success, 2+ years managing a team, and a proven track record of hitting retention targets.
How do I apply?
Please submit your application directly through the Coursera careers page.
How to apply
Apply directly on Coursera + Udemy's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Coursera + Udemy's official posting before applying.