Regional Casework Coordinator
Quick answer
SSAFA is hiring a remote Regional Casework Coordinator to support the armed forces community in the East of England, with a focus on welfare support and casework coordination.
- Role
- Regional Casework Coordinator
- Organization
- SSAFA, the Armed Forces charity
- Location
- Homebased in the East of England (Cambridgeshire, Essex, Norfolk, Central Bedfordshire, Hertfordshire, Suffolk)
- Work setup
- Remote
- Level
- Entry
- Category
- Programs & Operations
The role
SSAFA is seeking a Regional Casework Coordinator to support the armed forces community in the East of England. The role involves assessing needs, coordinating casework, and ensuring the beneficiary journey is at the center of the service.
What you'll do
- Assessing needs and allocating cases to volunteer caseworkers
- Handling complex problems from individuals who may be distressed
- Coordinating the casework process in a timely manner
- Ensuring the beneficiary journey is at the center of the service
- Shaping processes and procedures within the office
What it takes
- Track record of providing welfare support
- Knowledge of safeguarding and GDPR
- Experience in dealing with sensitive information and people in vulnerable situations
- Excellent customer service skills
- Experience of planning and managing your own workload
- Understanding of the way of life for today's Armed Forces, veterans, and their families
What you'll bring
Frequently asked questions
Where is the job located?
The job is homebased in the East of England (Cambridgeshire, Essex, Norfolk, Central Bedfordshire, Hertfordshire, Suffolk).
What is the compensation?
Compensation is not specified in the job posting.
What are the key qualifications required?
Key qualifications include a track record of providing welfare support, knowledge of safeguarding and GDPR, and excellent customer service skills.
How do I apply?
For more information and to apply, please click the Redirect button. You can also contact Mandy Yardley, Regional Casework Manager, for an informal discussion.
How to apply
Apply directly on SSAFA, the Armed Forces charity's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on SSAFA, the Armed Forces charity's official posting before applying.