Product Support Specialist
Quick answer
HowGood is hiring a Product Support Specialist in Stone Ridge, NY to own the full support experience for SupplierConnect users, triage issues, and maintain automations, with a compensation range of $50,000 - $60,000 a year.
- Role
- Product Support Specialist
- Organization
- HowGood
- Location
- Stone Ridge, NY (On-site)
- Work setup
- On-site
- Level
- Entry
- Compensation
- $50,000 - $60,000 a year
- Category
- Engineering & Technology
- Apply by
- 2026-12-31
The role
Product Support Specialist at HowGood to own the full support experience for SupplierConnect users, triage issues, maintain automations, and improve operational efficiency.
What you'll do
- Own the full support queue end to end, from first response through Tier 1 and Tier 2
- Triage by type and urgency, resolving directly or escalating to product/engineering as warranted
- Maintain saved replies, workflows & automations, and help center content to speed up resolution of common issues
- Surface recurring issues and pain points to Product and keep SLA metrics healthy
- Configure and maintain Intercom's AI-driven automations, including pattern recognition, auto-triage, and response suggestions
- Own internal triage for product admin requests, like account setup/configuration and permissions
What it takes
- 2+ years in customer or technical support, with experience owning both first-line and escalated issues directly
- Comfort configuring and tuning AI-driven automations within a support platform
- Experience with a support platform like Intercom or Zendesk (Intercom a plus)
- Clear, friendly written communication; able to explain technical issues simply
- Sound judgment on what to solve directly versus escalate
- Organized and detail-oriented, with discipline for repetitive admin work
What you'll bring
How we treat you
Competitive benefits package including flexible PTO and 401k program
Frequently asked questions
Where is the job located?
Stone Ridge, NY (On-site)
What is the compensation range?
$50,000 - $60,000 a year
What are the key qualifications required?
2+ years in customer or technical support, comfort configuring and tuning AI-driven automations, experience with a support platform like Intercom or Zendesk, clear written communication, sound judgment, and organized and detail-oriented.
How do I apply?
Apply now on the HowGood job posting page.
Is the job remote?
No, it is an on-site position in Stone Ridge, NY.
How to apply
Apply directly on HowGood's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on HowGood's official posting before applying.