MEAL Assistant (Accountability)
Quick answer
The Accountability Assistant at DRC Lebanon will manage the community feedback mechanism (CFM) and serve as the primary contact for beneficiary complaints and feedback. This role involves collecting and analyzing data, ensuring timely responses to feedback, and maintaining accurate records. The Assistant will also deliver training on accountability processes and support assessments related to community engagement. (Lebanon-based, in-office, entry-level, no specified salary)
- Role
- MEAL Assistant (Accountability)
- Organization
- DRC - Danish Refugee Council
- Location
- Beirut, Lebanon
- Work setup
- On-site
- Level
- Entry
- Category
- Programs & Operations
The role
The Accountability Assistant at DRC Lebanon will manage the community feedback mechanism (CFM) and serve as the primary contact for beneficiary complaints and feedback. This role involves collecting and analyzing data, ensuring timely responses to feedback, and maintaining accurate records. The Assistant will also deliver training on accountability processes and support assessments related to community engagement.
What you'll do
- Manage and monitor DRC’s CFM across relevant channels, including hotline, email, in-person and other established mechanisms.
- Receive, listen to, process and respond to feedback, complaints and requests for information, ensuring timely and appropriate responses.
- Deliver training and awareness sessions for DRC staff and partner organizations on Accountability to Affected Populations (AAP), CFM systems, processes, tools and good practices.
- Support the design, testing and administration of KoBo-based assessment and data collection tools, including self-administered assessments for partner organizations.
- Conduct data entry, cleaning, validation and basic analysis to ensure the quality and usability of assessment and monitoring data.
What it takes
- Bachelor's degree in social sciences or related field
- Minimum 1 year experience in NGO managing community feedback mechanisms
- Familiarity with DRC's Referral Information Management System (RIMS)
- Experience in qualitative and quantitative research methods
- Experience in delivering trainings and facilitating discussions
- Knowledge of participatory approaches to community engagement
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Beirut, Lebanon.
What is the compensation?
The compensation is not specified in the job posting.
What are the key qualifications required?
Key qualifications include a Bachelor's degree in social sciences or related field, 1 year experience in NGO managing community feedback mechanisms, and familiarity with DRC's Referral Information Management System (RIMS).
How do I apply?
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. The closing date for applications is October 5, 2026.
How to apply
Apply directly on DRC - Danish Refugee Council's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on DRC - Danish Refugee Council's official posting before applying.
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