IT Service Desk Manager
Quick answer
Ellison Institute of Technology is hiring a Senior IT Service Desk Manager for its Oxford, England, United Kingdom location, offering a competitive salary and various benefits.
- Role
- IT Service Desk Manager
- Organization
- Ellison Institute of Technology
- Location
- Oxford, England, United Kingdom
- Work setup
- On-site
- Level
- Senior
- Compensation
- Competitive salary (based on experience) + travel allowance + bonus
- Category
- Engineering & Technology
- Apply by
- 2026-12-31
The role
The Ellison Institute of Technology is seeking an IT Service Desk Manager to lead and improve the IT Service Desk, ensuring a responsive and high-quality support experience.
What you'll do
- Lead and develop the IT Service Desk team
- Own day-to-day Service Desk performance
- Maintain strong standards across SLA/OLA performance
- Act as the senior escalation point for complex or sensitive issues
- Apply practical ITIL and Service Management principles
- Support Incident, Major Incident, Problem and Change Management activities
What it takes
- Extensive experience leading and developing an IT Service Desk or technical support function
- Proven success improving Service Desk performance, maturity, processes and customer experience
- Strong practical knowledge of ITIL and IT Service Management, ideally supported by ITIL v4 certification
- Experience across Incident, Request, Knowledge, Problem and Change Management
- Strong understanding of SLAs, OLAs, KPIs, service reporting, escalation and continual improvement
- Significant experience with ITSM platforms such as Jira Service Management or equivalent
What you'll bring
How we treat you
Competitive salary (based on experience) + travel allowance + bonus, Enhanced holiday, Pension - Employer contribution 7.5%, minimum employee contribution 5%, Life Assurance, Income Protection, Private Medical Insurance as standard for you, your partner and any dependents. Including hospital Cash Plan, Employee discounts, Electric car scheme, Nursery Salary Sacrifice scheme, Cycle to Work Scheme, Family Planning, Neurodiversity support including advise and assessments, Coaching & Therapy services
Frequently asked questions
Where is the job located?
The job is located in Oxford, England, United Kingdom, and requires you to work on-site.
What is the compensation?
The compensation is a competitive salary (based on experience) + travel allowance + bonus.
What are the key qualifications required?
Key qualifications include extensive experience leading and developing an IT Service Desk or technical support function, proven success improving Service Desk performance, and strong practical knowledge of ITIL and IT Service Management.
How do I apply?
You can apply now by visiting the Ellison Institute of Technology's job posting page.
How to apply
Apply directly on Ellison Institute of Technology's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Ellison Institute of Technology's official posting before applying.
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