IT Operations Engineer Level 1
Quick answer
The Economist Group is hiring an entry-level IT Operations Engineer Level 1 in London, offering a hybrid work schedule and various benefits, to provide 2nd line support and assist with 3rd line issues and projects.
- Role
- IT Operations Engineer Level 1
- Organization
- The Economist Group
- Location
- London - Commercial
- Work setup
- Hybrid
- Level
- Entry
- Category
- Engineering & Technology
The role
Provide 2nd line support between the hours of 08.00 – 18.00 (on a shift rota basis), Monday to Friday (both in person onsite and remotely) to Editorial and Commercial. Also, provide 1st and 2nd line support with a requirement to be involved with 3rd line issues and projects.
What you'll do
- Provide 2nd line support between the hours of 08.00 – 18.00 (on a shift rota basis), Monday to Friday (both in person onsite and remotely) to Editorial and Commercial.
- Provide 1st and 2nd line support with a requirement to be involved with 3rd line issues and projects.
- Receive and record details of customer problems, prioritising and then resolving them.
- Liaise with other IT teams, where appropriate, in order to resolve customer requests.
- Develop an excellent understanding of business workflows and tools and provide efficient and effective response to the business.
- Document and maintain relevant procedures and configuration information.
What it takes
- A track record of successful service delivery
- Experience with PC’s, printers, Microsoft, LANs, WANs, TCP/IP, DHCP and DNS
- Experience in using Helpdesk software to log and report on calls
- Good email administrative skills, preferably Google Apps
- Track record of dealing with customers in other countries
- The ability to set-up and diagnose technical problems on the following Operating Systems: Microsoft Windows 11/2012 onwards, MAC OS. (Linux skills an advantage)
What you'll bring
How we treat you
A highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.
Frequently asked questions
Where is the job located?
The job is located in London - Commercial.
What is the compensation?
The compensation is not specified.
What are the key qualifications required?
Key qualifications include a track record of successful service delivery, experience with PC’s, printers, Microsoft, LANs, WANs, TCP/IP, DHCP and DNS, and experience in using Helpdesk software to log and report on calls.
How do I apply?
To apply, visit the PCDN.Global job posting page and follow the instructions provided.
How to apply
Apply directly on The Economist Group's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Economist Group's official posting before applying.