Head of Customer Success, APAC
Quick answer
Anthropic is hiring a Head of Customer Success, APAC, based in Sydney, Australia, to lead a multi-layered Customer Success organization, with a focus on scaling teams and delivering a consistent customer experience.
- Role
- Head of Customer Success, APAC
- Organization
- Anthropic
- Location
- Sydney, Australia
- Work setup
- Hybrid
- Level
- Senior
- Category
- Communications & Marketing
The role
Head of Customer Success, APAC at Anthropic, leading a multi-layered Customer Success organization across APAC, scaling teams, and partnering with global leaders to deliver a consistent customer experience.
What you'll do
- Build and lead a multi-layered Customer Success organization across APAC
- Define and execute the APAC CS strategy
- Own CS business outcomes including customer health, retention, expansion, and satisfaction
- Hire, develop, and coach a high-performing team of CS managers and individual contributors
- Partner with global CS, Sales, Product, and Engineering teams
- Establish scalable processes, playbooks, and operating cadences
What it takes
- 15+ years of experience in management consulting, technology consulting, professional services, or customer-facing advisory roles
- Experience building and leading multi-market Customer Success or Technical Success organizations
- Track record of scaling CS teams across APAC at enterprise software, SaaS, or AI/ML companies
- Demonstrated ability to balance global alignment with regional localization across multiple APAC markets and cultures
- Strong people leadership: a clear philosophy on hiring, coaching, and developing managers and senior ICs
- Experience owning enterprise customer relationships and driving measurable business outcomes in APAC markets
What you'll bring
How we treat you
Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.
Frequently asked questions
Where is the job located?
The job is located in Sydney, Australia, with a location-based hybrid policy.
What is the compensation?
Compensation is not specified in the job posting.
What are the key qualifications required?
Key qualifications include 15+ years of experience in management consulting, building and leading multi-market Customer Success organizations, and a track record of scaling CS teams across APAC.
How do I apply?
You can apply now by visiting Anthropic's careers page directly at anthropic.com/careers.
How to apply
Apply directly on Anthropic's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Anthropic's official posting before applying.
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