Estudiante en práctica - IT OSD

LocationPalmira, Colombia

LevelEntry

Posted2w ago

Engineering & Technology

Quick answer

EBRD - European Bank for Reconstruction and Development is seeking an intern in Palmira, Colombia, to support IT operations and helpdesk functions, with a focus on ticket management and technical assistance. The position is for six months and offers competitive compensation and benefits.

Role: Estudiante en práctica - IT OSD
Organization: EBRD - European Bank for Reconstruction and Development
Location: Palmira, Colombia
Level: Entry
Category: Engineering & Technology

The role

The Alliance of Bioversity International and CIAT is seeking an intern to provide support in maintenance and technical assistance for internal client requests in their Operations and Helpdesk unit. The intern will act as a communication focal point between the Alliance Bioversity-CIAT community and the technical support team.

What you'll do

Contribute to the maintenance of the ticket platform
Provide support in addressing internal staff inquiries
Collect and complete detailed information to ensure prompt resolution of incidents, requests, and escalate when necessary
Collaborate in documenting common problems and solutions
Assist in the installation, configuration, and maintenance of desktop and portable computers, networks, printers, and specialized software
Maintain up-to-date technical and operational documentation

What it takes

Last semester student in Systems Engineering, Telecommunications, Electronics, Computer Science, or related fields
Intermediate level English (oral and written)
Basic user support experience, with knowledge of Microsoft Office and other commonly used software
Basic troubleshooting experience for desktop operating systems (e.g., Windows 10, Windows 11)
Basic understanding of Machine Learning and Business Intelligence
Desired knowledge of Jira Service Management

What you'll bring

Supporting maintenance and ticket managementProviding technical assistanceDocumenting issues and solutionsInstallingconfiguringand maintaining desktop and portable computers

How we treat you

Competitive salary and excellent benefits in a multicultural and academic research environment

Frequently asked questions

Where is the job located?

The job is located in Palmira, Colombia.

What is the compensation?

Compensation is not specified.

What are the key qualifications required?

Key qualifications include being a last semester student in Systems Engineering, Telecommunications, Electronics, Computer Science, or related fields, with intermediate level English, basic user support experience, and basic troubleshooting experience for desktop operating systems.

How do I apply?

Applications should be sent to the provided link: Alliance Bioversity & CIAT - (RFP301380) Estudiante en práctica - IT OSD in Palmira. The application deadline is August 8, 2026.

Is the job remote?

The job is based in Palmira, Colombia, and is not specified as remote.

How to apply

Apply directly on EBRD - European Bank for Reconstruction and Development's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

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