Enquiry Assistant
Quick answer
Queen Mary University of London - Student Experience Directorate is hiring an Enquiry Assistant (London, hybrid) with a salary range of £33,263 to £40,015 per annum.
- Role
- Enquiry Assistant
- Organization
- Queen Mary University of London - Student Experience Directorate
- Location
- London, Hybrid
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- £33,263 to £40,015 per annum
- Category
- Other
The role
The Enquiry Assistant is responsible for providing accurate and timely information, resolving issues, and directing enquiries to the appropriate department. This role is based in the office 4 days per week, with the option to work from one of three London campuses.
What you'll do
- Provide accurate and timely information
- Resolve issues and direct enquiries
- Work from one of three London campuses
- Handle queries from current students and other stakeholders
- Support AskQM, the university's new student enquiry management system
What it takes
- Excellent customer service skills
- Good knowledge of university processes
- Ability to work flexibly
- Empathy towards helping students
- Confidence in dealing with general and specific enquiries
What you'll bring
How we treat you
Competitive salaries, access to a generous pension scheme, 30 days’ leave per annum, a season ticket loan scheme, and access to a comprehensive range of personal and professional development opportunities.
Frequently asked questions
Where is the job located?
The job is based in London, with a hybrid work schedule.
What is the salary range?
The salary range is £33,263 to £40,015 per annum.
What are the key qualifications required?
Key qualifications include excellent customer service skills, good knowledge of university processes, ability to work flexibly, empathy towards helping students, and confidence in dealing with general and specific enquiries.
How do I apply?
Applications should be submitted by 19th October 2026.
Is the job remote?
The job is not fully remote; it is based in London with a hybrid work schedule.
How to apply
Apply directly on Queen Mary University of London - Student Experience Directorate's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Queen Mary University of London - Student Experience Directorate's official posting before applying.