Donor Journey & Lifecycle Specialist
Quick answer
The Norwegian Refugee Council is hiring a Donor Journey & Lifecycle Specialist in Oslo, Berlin, or London to manage donor engagement via Salesforce Marketing Cloud on a Grade 9 salary scale.
- Role
- Donor Journey & Lifecycle Specialist
- Organization
- Norwegian Refugee Council
- Location
- Oslo (HO), Berlin, or London
- Work setup
- On-site
- Level
- Mid
- Compensation
- Grade 9 on NRC's Resident salary scale
- Category
- Development & Fundraising
The role
The Norwegian Refugee Council is seeking a Donor Journey & Lifecycle Specialist to manage donor engagement through Salesforce Marketing Cloud. The role involves designing, optimizing, and analyzing donor journeys across multiple markets including Norway, Sweden, Germany, and the USA. The specialist will focus on improving retention, growth, and data-driven decision-making for private fundraising.
What you'll do
- Develop and implement donor journeys and content products across multiple markets.
- Build, operationalize, and optimize campaigns in Salesforce Marketing Cloud.
- Analyze metrics and contribute to the development of key business indicators.
- Identify and test journeys for onboarding, lapsing donations, and stewardship.
- Provide predictive and descriptive models for marketing automation initiatives.
- Collaborate with cross-functional teams to lead innovation and improvement tasks.
What it takes
- Proven experience with Salesforce Marketing Cloud and donor journeys.
- Minimum five years of relevant experience.
- Excellent analytical skills and ability to present results.
- Strong writing, editing, and communication skills.
- Knowledge of Salesforce and Tableau.
- Understanding of data modeling and data design.
What you'll bring
How we treat you
2-year contract, 10% travel, equal opportunity employer, professional development opportunities.
Frequently asked questions
Where is the job located?
The role can be based in Oslo (Headquarters), Berlin, or London.
How to apply
Apply directly on Norwegian Refugee Council's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Norwegian Refugee Council's official posting before applying.