Donor Care Officer
Quick answer
UNRWA is hiring a mid-level Donor Care Officer in Amman, Jordan, paying JD 919.80 per month to manage donor relationships, CRM records, and donor-facing communications.
- Role
- Donor Care Officer
- Organization
- United Nations Relief and Works Agency (UNRWA)
- Location
- HQ Amman, Jordan
- Work setup
- On-site
- Level
- Mid
- Compensation
- JD 919.80 per month
- Category
- Development & Fundraising
- Apply by
- 2026-06-30
The role
The Donor Care Officer at UNRWA serves as the primary focal point for managing donor inquiries and maintaining donor records within the CRM system. This role involves drafting professional communications, optimizing donor care workflows, and analyzing feedback to enhance donor satisfaction and retention. The position requires close collaboration with digital fundraising teams to ensure donor messaging is accurate and strategically aligned with the organization's goals.
What you'll do
- Manage donor inquiries and provide timely, professional account support.
- Maintain and update donor records in the CRM system for accuracy and compliance.
- Draft donor acknowledgments, thank-you letters, and stewardship materials.
- Design and optimize donor care systems and internal workflows.
- Analyze donor feedback and survey data to recommend process improvements.
- Support fundraising campaigns during peak periods through personalized donor outreach.
What it takes
- University degree in communications, business, marketing, or international relations.
- At least four years of professional experience in donor relations, customer service, or fundraising.
- Excellent command of spoken and written English.
- Prior experience with CRM systems and digital platforms.
- Must be a UNRWA internal candidate residing in Amman with authorization to work.
What you'll bring
How we treat you
Provident Fund contribution (15.4% of basic salary), compulsory medical insurance, 30 days of annual leave, dependency allowance, 2 days of sick leave per month, 14 weeks of maternity leave, and 2 weeks of paternity leave.
Frequently asked questions
Is this position remote or in-office?
This is an in-office position based at UNRWA Headquarters in Amman, Jordan.
What is the compensation for this role?
The role is classified at Grade 14 with a monthly basic salary of JD 919.80, plus additional benefits.
Who is eligible to apply for this vacancy?
This vacancy is open to internal UNRWA candidates only who currently reside in Amman and have authorization to work in Jordan.
By when must I submit my application?
Applications must be submitted via the inspira system no later than June 30, 2026.
How to apply
Apply directly on United Nations Relief and Works Agency (UNRWA)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on United Nations Relief and Works Agency (UNRWA)'s official posting before applying.