Digital Technical Support Manager

LocationCarmarthen, Swansea

LevelSenior

Posted1w ago

Engineering & Technology

Quick answer

University of Wales, Trinity Saint David is hiring a full-time Senior Digital Technical Support Manager in Carmarthen, Swansea, with a salary range of £41,064 to £47,389 per annum.

Role: Digital Technical Support Manager
Organization: University of Wales, Trinity Saint David
Location: Carmarthen, Swansea
Level: Senior
Compensation: £41,064 to £47,389 per annum
Category: Engineering & Technology

The role

The Digital Technical Support Manager provides operational leadership for the university’s IT and AV technical support services, ensuring reliable, high-quality and user-focused services across all campuses.

What you'll do

Provide operational leadership for IT and AV technical support services
Drive continuous improvement and ensure effective support for learning, teaching, research and professional services
Oversee service performance, complex incident escalation and day-to-day service delivery
Develop and maintain effective operational processes, documentation and knowledge-management practices
Provide line management, coaching and guidance to colleagues
Build effective relationships with academic and professional services staff and third-party suppliers

What it takes

Bachelor's degree in IT, Engineering or related field
Proven experience in IT and AV technical support
Strong leadership and management skills
Experience in developing and maintaining operational processes
Excellent communication and interpersonal skills
Knowledge of ITIL and ServiceNow

What you'll bring

Technical supportIT managementAV supportService deliveryProcess developmentLine management

How we treat you

Annual leave entitlement is 35 days, plus 8 bank holidays and 4 University closure days pro rata. Additional benefits may apply.

Frequently asked questions

Where is the job located?

The job is located in Carmarthen, Swansea, UK.

What is the compensation?

The compensation is £41,064 to £47,389 per annum.

What are the key qualifications required?

Key qualifications include a Bachelor's degree in IT, Engineering or related field, proven experience in IT and AV technical support, and strong leadership and management skills.

How do I apply?

Please refer to the job description for details on the essential criteria required for this role, and click the 'Apply' button above.

How to apply

Apply directly on University of Wales, Trinity Saint David's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

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