Data & Customer Success, Senior Specialist
Quick answer
Grounded Solutions Network is hiring a remote Senior Data & Customer Success Specialist (US-based) paying $75k-$85k to support nonprofits with technical support, data quality diagnosis, and customer success for the HomeKeeper platform.
- Role
- Data & Customer Success, Senior Specialist
- Organization
- Grounded Solutions Network
- Location
- Remote (US)
- Work setup
- Remote
- Level
- Senior
- Compensation
- $75,000 - $85,000 Per Year
- Category
- Communications & Marketing
- Apply by
- 2026-12-31
The role
The Data & Customer Success, Senior Specialist role at Grounded Solutions Network focuses on technical support, data quality diagnosis, and customer success for the HomeKeeper platform, which supports nonprofits in managing programs and measuring impact.
What you'll do
- Successful User Onboarding
- Oversee Support Pipeline
- Support Product Development
- Facilitate an active community of connected users
- Support and collaborate with colleagues
What it takes
- Experience with Salesforce as a power user, Salesforce Administrator, or part of a Salesforce Administrator or Product team
- Minimum of 3 years of work experience in a related role
- Knowledge, work experience or familiarity with affordable housing, shared equity homeownership, or housing counseling is preferred
- Demonstrated hands-on experience with Salesforce, including troubleshooting, configurations, or supporting end users
- Strong user support and customer service skills
- Experience in technical communication, both writing and verbal, experience in creating clear documentation for audience of a wide range of technical comfort
What you'll bring
How we treat you
Competitive, comprehensive benefits package including health, dental, matching 401k, and paid time off. Supportive, stimulating, and collaborative environment with passionate colleagues dedicated to building community, equity, and justice. Opportunities for professional growth and development.
Frequently asked questions
Where is the job located?
The job is remote, with candidates required to have direct local access to a major airport.
What is the compensation range?
The compensation range is $75,000 - $85,000 per year.
What are the key qualifications required?
Key qualifications include experience with Salesforce, minimum of 3 years of work experience in a related role, and strong user support and customer service skills.
How do I apply?
Submit a cover letter and resume as one document via the application link.
What is the work schedule?
The work schedule is remote.
How to apply
Apply directly on Grounded Solutions Network's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Grounded Solutions Network's official posting before applying.
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