Customer Support Centre Advisor
Quick answer
Dogs Trust is hiring a Customer Support Centre Advisor (Manchester-based, hybrid role) paying £25,250 per year, plus benefits, to handle customer queries via multiple channels.
- Role
- Customer Support Centre Advisor
- Organization
- Dogs Trust
- Location
- Manchester
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- £25,250 per year, plus benefits
- Category
- Other
The role
As a Customer Support Centre Advisor, you will handle a variety of queries from customers, supporters, members, adopters, and the public via multiple channels including inbound and outbound calls, emails, and other digital platforms.
What you'll do
- Respond to customers, supporters, members, adopters, and the public via multiple channels
- Handle calls and emails sensitively and efficiently
- Identify customer needs and aims using appropriate questioning techniques
- Achieve and maintain key performance indicators
- Record customer interactions accurately on relevant in-house systems
- Act as an advocate for the Dogs Trust brand
What it takes
- Exceptional listening skills
- Experience in providing excellent customer service in a high demand environment
- Handling telephone and email conversations sensitively and empathetically
- Resilient and proactive
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Using web-based resources and electronic systems
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Manchester, with a hybrid work schedule.
What is the compensation?
The compensation is £25,250 per year, plus benefits.
What are the key qualifications required?
Key qualifications include exceptional listening skills, experience in providing excellent customer service, handling telephone and email conversations sensitively and empathetically, resilience, and a good working knowledge of Microsoft Office and web-based resources.
How do I apply?
To apply, submit a personal statement explaining your interest and suitability for the role via the 'Apply Now' button on the job posting.
Is the job remote?
This is a hybrid role, with one day per week working from the contact centre in Manchester and the rest of the time working from home.
How to apply
Apply directly on Dogs Trust's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Dogs Trust's official posting before applying.