Customer Success Manager
Quick answer
The Economist Group is hiring a mid-level Customer Success Manager to support the success and retention of their China client base, ensuring customers derive value from EIU’s solutions and services. The role is based in Beijing, China, and offers a hybrid work schedule with a competitive benefits package.
- Role
- Customer Success Manager
- Organization
- The Economist Group
- Location
- Beijing, Beijing, China
- Work setup
- Hybrid
- Level
- Mid
- Category
- Other
The role
The Economist Group is seeking a Customer Success Manager to support the success and retention of their China client base, ensuring customers derive value from EIU’s solutions and services.
What you'll do
- Manage a portfolio of China & Taiwan client accounts, supporting customer engagement, adoption, and satisfaction
- Take primary responsibility for retention strategy and renewal management for lower-tier accounts
- Partner with Account Managers to support high-value and high-touch accounts
- Monitor customer health metrics including usage, engagement, and feedback
- Act as a first point of contact for customer queries, coordinating issue resolution with internal teams
- Lead onboarding and user enablement, ensuring clients understand how to effectively use EIU solutions
What it takes
- Experience in customer success, account management, or client-facing roles
- Experience working with clients across China market
- Demonstrated ability to manage customer retention, renewals, and lifecycle engagement
- Strong communication and relationship management skills
- Ability to manage multiple priorities across a portfolio of accounts
- A collaborative approach, with experience working across commercial and product teams
What you'll bring
How we treat you
Competitive pension or 401(k) plan, private health insurance, 24/7 access to counselling and wellbeing resources, Work From Anywhere program, generous annual and parental leave, dedicated days off for volunteering and moving home, free access to all The Economist content.
Frequently asked questions
Where is the job located?
The job is based in Beijing, China.
Is the job remote?
The job operates on a hybrid working pattern with 3+ days office attendance required.
What is the compensation?
Compensation is not specified.
What are the key qualifications required?
Key qualifications include experience in customer success, account management, or client-facing roles, experience working with clients across China market, and demonstrated ability to manage customer retention, renewals, and lifecycle engagement.
How do I apply?
To apply, visit the job posting on PCDN.Global.
How to apply
Apply directly on The Economist Group's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Economist Group's official posting before applying.