Customer Experience Lead

LocationLondon, Greater London (Hybrid)

SetupHybrid

LevelSenior

Posted1d ago

Communications & Marketing

Quick answer

Mental Health First Aid England is hiring a senior Customer Experience Lead (London, Greater London) for a full-time, permanent position, paying £39,313 per year, with a hybrid work schedule.

Role: Customer Experience Lead
Organization: Mental Health First Aid England
Location: London, Greater London (Hybrid)
Work setup: Hybrid
Level: Senior
Compensation: £39,313 per year
Category: Communications & Marketing

The role

The role involves leading the delivery, performance, and continuous improvement of MHFA England's customer experience and business processes, ensuring high-quality customer service and process optimization.

What you'll do

Leading the Customer Support function
Providing operational leadership for high-quality customer service
Managing escalated issues and ensuring service standards
Leading process improvement and optimization
Championing customer experience best practice
Collaborating with colleagues, customers, and stakeholders

What it takes

Experience managing a customer service, customer experience, or service delivery function
Direct line management responsibility
Leading a team through a significant change or improvement project
Strategic planning and process improvement
Excellent communication and interpersonal skills
Experience in mental health or related field

What you'll bring

Customer service managementTeam leadershipProcess improvementChange managementStrategic planning

How we treat you

Competitive pay, flexible and supportive workplace, opportunities to grow and develop

Frequently asked questions

Where is the job located?

The job is located in London, Greater London, and is a hybrid role with travel to Central London up to twice a month.

What is the compensation?

The compensation is £39,313 per year.

What are the key qualifications required?

Key qualifications include experience managing a customer service function, direct line management responsibility, and leading a team through a significant change or improvement project.

How do I apply?

Please apply through the MHFA England website or Charity Job, providing evidence of the required experience in your cover letter.

Is the job remote?

The job is a hybrid role with a mix of remote and in-office work.

How to apply

Apply directly on Mental Health First Aid England's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Mental Health First Aid England's official posting before applying.