Customer Experience Executive
Quick answer
Guide Dogs is hiring a Customer Experience Executive in Reading, paying £25,000 per annum + excellent benefits, to deliver a first-class service to supporters.
- Role
- Customer Experience Executive
- Organization
- Guide Dogs for the Blind Association
- Location
- Reading
- Work setup
- On-site
- Level
- Entry
- Compensation
- Starting at £25,000 per annum + excellent benefits
- Category
- Other
The role
As a Customer Service Executive at Guide Dogs, you will deliver a first-class service to current and prospective supporters, helping to maximise supporter retention and build long-term relationships. You will be an excellent communicator with a passion for customer service, providing professional, empathetic, and effective support across a range of enquiries.
What you'll do
- Ensure supporters are responded to in a professional manner
- Use initiative and emotional intelligence to adapt style and content of the interaction
- Handle complaints in a supportive and diplomatic manner
- Work together as a team and proactively share knowledge and information
- Provide professional, empathetic, and effective support across a range of enquiries
What it takes
- Excellent communication skills
- Passion for customer service
- Ability to handle complaints in a supportive and diplomatic manner
- Proactive approach to gathering and coordinating relevant information
- Emotional intelligence
- Team player
What you'll bring
How we treat you
26 days annual leave, Real Living Wage Employer, Flex pot, The option to buy and sell annual leave, Discounts and cash-back scheme, Excellent pension scheme
Frequently asked questions
Where is the job located?
The job is located in Reading, UK.
What is the compensation?
The compensation is starting at £25,000 per annum + excellent benefits.
What are the key qualifications required?
Key qualifications include excellent communication skills, passion for customer service, ability to handle complaints in a supportive and diplomatic manner, proactive approach to gathering and coordinating relevant information, emotional intelligence, and being a team player.
How do I apply?
You can apply by submitting an online application form via the Guide Dogs careers page. Ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
Is the job remote?
The job is office-based in Reading, UK.
How to apply
Apply directly on Guide Dogs for the Blind Association's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Guide Dogs for the Blind Association's official posting before applying.