CRM, Systems and Data Specialist

The role

The CRM, Systems and Data Specialist will lead the management and development of MSF Eastern Africa's CRM and fundraising systems, ensuring they are fit for purpose and capable of supporting the section's fundraising strategy and growth.

What you'll do

• Act as the primary administrator and internal focal point for MSF Eastern Africa's CRM and connected fundraising systems.
• Ensure effective and accurate processing of donor data.
• Support the digital fundraising specialist in designing, building, testing and optimising automated email flows and multi-channel donor journeys.
• Develop dashboards and reports covering income, acquisition, conversion, retention, attrition, reactivation, upgrade, average gift and donor lifetime value.
• Support the Head of Fundraising with supplier management, budgeting, planning and performance monitoring related to CRM and fundraising systems.
• Develop regular CRM and fundraising performance reports for the Head of Fundraising and wider team.

What it takes

• Bachelor's degree in data science, statistics, information systems, computer science, marketing, business administration or a related field.
• At least 3-5 years' professional experience in CRM administration, development, data management, analytics, or a related systems role.
• Demonstrated experience in a digital environment, including digital fundraising, digital marketing, e-commerce or customer/donor relationship management.
• Experience with CRM and marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365, HubSpot, Mailchimp, Brevo, Active Campaign or similar.
• Experience with Power BI, Tableau or equivalent business intelligence tools.
• Experience with statistical analysis; machine learning or predictive analytics is an asset.

What you'll bring

How we treat you

Annual Leave: 25 days of annual leave per year. Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc. Employer Pension contribution: 10% of basic salary. International insurance for both medical and disability. Relocation support; based on MSF EA terms/conditions. Work-life balance: Daily flexi-hours and 2 days working from home possible. School fees benefits: for eligible dependents, based on individual & administrative status. Diverse team composition; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world. Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning. Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network. Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.

How to apply

Apply directly on Médecins Sans Frontières's site. We link straight through — no resume parsing, no profile to fill out.

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Médecins Sans Frontières's official posting before applying.