Cancer Information and Support Adviser

LocationUK Wide, Home based in the UK

SetupRemote

LevelEntry

Posted3d ago

Communications & Marketing

Quick answer

Macmillan Cancer Support is hiring a home-based Cancer Information & Support Adviser (UK-based) paying £29,000 - £32,000 to provide emotional support and key information to people living with cancer and their loved ones.

Role: Cancer Information and Support Adviser
Organization: Macmillan Cancer Support
Location: UK Wide, Home based in the UK
Work setup: Remote
Level: Entry
Compensation: £29,000 - £32,000
Category: Communications & Marketing

The role

Cancer Information & Support Advisor role at Macmillan, providing emotional support and key information to people living with cancer and their loved ones, working from home in the UK.

What you'll do

Provide emotional support and key information to people living with cancer and their loved ones
Work towards performance goals to help reach everyone who needs support
Ensure the level of support provided is of the highest quality
Work a shift pattern on a 6-week rotation including 8am, 9am, late shifts, weekends, 5 days, and 4 days
Use a Customer Relationship Management system to record accurately the organisation’s interactions with customers
Demonstrate resilience and handle emotional or impactful content

What it takes

Experience of working in a contact centre environment
Experienced in dealing with multiple customer queries and remaining calm under pressure
Experience of speaking confidently to customers via multiple channels; phone, webchat and email
Experience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers
High levels of resilience and experience of dealing with emotional or impactful content
Experience of working towards goals/KPIs

What you'll bring

Experience of working in a contact centre environmentExperienced in dealing with multiple customer queries and remaining calm under pressureExperience of speaking confidently to customers via multiple channelsphonewebchat and emailExperience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers

How we treat you

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days; Pension matched up to 7.5%; 120+ learning and development offers, with access to external professional qualifications; Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Frequently asked questions

Where is the job located?

The job is located in the UK and is home-based.

What is the compensation range?

The compensation range is £29,000 - £32,000.

What are the key qualifications required?

Key qualifications include experience in a contact centre environment, dealing with multiple customer queries, speaking confidently via multiple channels, using a CRM system, resilience, and working towards goals/KPIs.

How do I apply?

Applications are due by 26 October 2026, with assessments and interviews taking place in November 2026.

What are the work hours and shift patterns?

The role involves a 6-week shift rotation including 8am, 9am, late shifts, weekends, 5 days, and 4 days.

How to apply

Apply directly on Macmillan Cancer Support's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Macmillan Cancer Support's official posting before applying.