Quick answer
GiveDirectly is hiring a Call Center Agent in Goma, DRC to handle incoming calls and provide solutions to beneficiaries' inquiries and complaints. The role involves capturing complaints, escalating sensitive cases, and ensuring accurate communication with beneficiaries. The position is junior level and requires a relevant university degree and at least one year of call center experience.
- Role
- Call Center Agent
- Organization
- GiveDirectly
- Location
- Goma, DRC
- Level
- Entry
- Category
- Communications & Marketing
The role
GiveDirectly is seeking a Call Center Agent in Goma, DRC to handle incoming calls and provide solutions to beneficiaries' inquiries and complaints.
What you'll do
- Receiving and handling incoming calls from beneficiaries
- Providing solutions and responses to beneficiaries' inquiries and complaints
- Capturing and escalating sensitive cases
- Ensuring accurate communication with beneficiaries
- Collecting and confirming new information from calls
- Following up on the process of escalating difficult cases to supervisors
What it takes
- University degree in a relevant field
- At least 1 year of call center experience, preferably in an international NGO
- Ability to handle complaints politely and professionally
- Strong communication skills
- Fluency in at least one local language (Lingala, Kikongo, Tshiluba, Kiyombe, Kintandu)
- Proficiency in MS Word and Excel
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Goma, DRC.
What is the compensation?
The compensation is not specified.
What are the key qualifications required?
The key qualifications required include a university degree in a relevant field, at least 1 year of call center experience, ability to handle complaints politely and professionally, strong communication skills, fluency in at least one local language, and proficiency in MS Word and Excel.
How do I apply?
Interested candidates are encouraged to apply by going to the GiveDirectly job board at https://boards.greenhouse.io/givedirectly and submitting their applications by October 8, 2026, at 17:00.
Is the job remote?
The job location is not specified, but it is likely an in-office position given the context.
How to apply
Apply directly on GiveDirectly's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly's official posting before applying.
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