Business Support Assistant: CFM Intake Operator, SC4

LocationHarare, National

SetupOn-site

LevelEntry

Posted3w ago

Communications & Marketing

Quick answer

WFP - World Food Programme is hiring an entry-level Business Support Assistant in Harare, National to manage the WFP toll-free hotline and provide feedback on humanitarian assistance. The position requires strong communication skills and data management experience. Compensation and benefits are not specified. Applications are due by 10/01/2026.

Role: Business Support Assistant: CFM Intake Operator, SC4
Organization: WFP - World Food Programme
Location: Harare, National
Work setup: On-site
Level: Entry
Category: Communications & Marketing

The role

The Business Support Assistant will be responsible for managing the WFP toll-free hotline, providing a safe and accessible channel for affected individuals to express concerns and provide feedback on humanitarian assistance. This role involves documenting feedback, categorizing calls, and maintaining case status updates. The assistant will also prepare monthly reports highlighting trends and issues.

What you'll do

Manage the WFP toll-free hotline for eight hours a day from 08:00 to 17:00 Monday to Friday in local languages (Ndebele and Shona)
Document all feedback using agreed templates
Categorize all calls based on priority and escalate severe issues within 24 hours
Update status of all cases in the database
Prepare a reporting brief at the end of each month

What it takes

Completion of secondary school education
Post-secondary social sciences certificate desirable
Minimum four years relevant experience
Experience in customer service or call center operations
Experience with databases or information management platforms
Proficiency in Microsoft Office Suite

What you'll bring

Strong communication skills in English and local languagesProficiency in Microsoft Office SuiteStrong data management and reporting skillsExperience in customer service or call center operationsExperience with databases or information management platformsAbility to work under pressure and manage high call volumes

Frequently asked questions

Where is the job located?

The job is located in Harare, National.

What is the compensation package?

Compensation is not specified.

What are the key qualifications required?

Key qualifications include completion of secondary school education, post-secondary social sciences certificate, minimum four years relevant experience, experience in customer service or call center operations, experience with databases or information management platforms, and proficiency in Microsoft Office Suite.

How do I apply?

Applications must be submitted exclusively through the WFP online recruiting system.

When is the application deadline?

The application deadline is October 01, 2026.

How to apply

Apply directly on WFP - World Food Programme's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on WFP - World Food Programme's official posting before applying.