Associate Manager, Service Desk and Operations
Quick answer
Sandy Hook Promise is hiring a mid-level Associate Manager, Service Desk and Operations for a remote-first position based in Miami, FL, with a salary range of $56,000 - $66,000 USD yearly.
- Role
- Associate Manager, Service Desk and Operations
- Organization
- Sandy Hook Promise
- Location
- Miami, FL (remote-first, with in-office shifts)
- Work setup
- Remote
- Level
- Mid
- Compensation
- $56,000 - $66,000 USD yearly
- Category
- Engineering & Technology
The role
The Associate Manager, Service Desk and Operations will support Sandy Hook Promise’s technology ecosystem, providing Tier 1 and 2 support, managing user lifecycle tasks, and ensuring SLA compliance.
What you'll do
- Provide Tier 1/2 support via an ITSM platform
- Troubleshoot hardware, software/SaaS, and account/access issues
- Deliver remote support using standard troubleshooting tools
- Triage tickets by urgency and business impact
- Maintain SLA compliance and clear user communication
- Provision accounts, licenses, and access for new hires
What it takes
- 3+ years of service desk or technical support experience
- Hands-on Microsoft 365 administration
- Endpoint/device support (Windows preferred)
- User provisioning and access management across core systems
- Experience with ITSM ticketing tools
- Comfort supporting a remote workforce in an SLA-driven environment
What you'll bring
How we treat you
Unlimited PTO, flexible schedules, paid holidays, 10 days sick leave, health, dental, and vision, employer paid life insurance, short- and long-term disability, 401k match, professional development stipend, wellness & mental health support, employer paid Employee Assistance Program
Frequently asked questions
Where is the job located?
The job is based in Miami, FL, with a remote-first work setup, and will shift to a hybrid schedule later in the year.
What is the compensation range?
The salary range for this position is $56,000 - $66,000 USD yearly.
What are the key qualifications required?
Key qualifications include 3+ years of service desk or technical support experience, hands-on Microsoft 365 administration, and comfort supporting a remote workforce in an SLA-driven environment.
How do I apply?
Applications are due by July 20, 2026, and can be submitted through the Sandy Hook Promise application process.
How to apply
Apply directly on Sandy Hook Promise's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Sandy Hook Promise's official posting before applying.