AGENT CENTRE D’APPEL / CCA
Quick answer
GiveDirectly is hiring an entry-level CCA in RDC to handle incoming calls, resolve complaints, and ensure beneficiaries receive their transfers.
- Role
- AGENT CENTRE D’APPEL / CCA
- Organization
- GiveDirectly
- Location
- RDC (Democratic Republic of Congo)
- Level
- Entry
- Category
- Communications & Marketing
The role
The role involves receiving and resolving incoming calls from beneficiaries of GiveDirectly, addressing complaints, and ensuring beneficiaries receive their transfers without issues.
What you'll do
- Receive and resolve incoming calls from beneficiaries
- Capture and escalate sensitive cases
- Follow the organization's communication script
- Conduct follow-up calls to ensure transfers are received
- Sensitize callers about the objectives and conditions of GiveDirectly's projects
- Manage other beneficiary support channels if needed
What it takes
- Diploma in a relevant field
- At least 1 year of experience in call centers, preferably in an international NGO
- Ability to handle complaints politely and professionally
- Positive, constructive, and solution-oriented approach
- Ability to handle multiple tasks
- High integrity and confidentiality of beneficiary information
- Excellent telephone etiquette
- Excellent communication skills
- Quick learner with a passion to provide solutions
- Fluency in Lingala, Kikongo, Tshiluba, Kiyombe, or Kintandu
- Ability to follow instructions reliably and methodically
- Proficiency in MS Word, Excel
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in RDC (Democratic Republic of Congo).
What is the compensation?
Compensation is not specified in the job posting.
How do I apply?
Interested candidates should apply online at https://boards.greenhouse.io/givedirectly by October 8, 2026, at 17:00.
What are the required qualifications?
Required qualifications include a diploma in a relevant field, at least 1 year of experience in call centers, and fluency in Lingala, Kikongo, Tshiluba, Kiyombe, or Kintandu.
Is the job remote?
The work schedule is not specified, but the job may be in-office.
How to apply
Apply directly on GiveDirectly's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly's official posting before applying.
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