Visitor Experience & Engagement Manager
Quick answer
The Wellcome Trust is hiring a mid-level Visitor Experience & Engagement Manager for its Gibbs Building in the United Kingdom, offering a salary range of £36,320– £45,400.
- Role
- Visitor Experience & Engagement Manager
- Organization
- The Wellcome Trust
- Location
- Gibbs Building, United Kingdom
- Work setup
- On-site
- Level
- Mid
- Compensation
- £36,320– £45,400
- Category
- Communications & Marketing
The role
The Visitor Experience & Engagement Manager will lead and support a team to create exceptional visitor experiences at the Wellcome Collection, focusing on accessibility, engagement, and team development.
What you'll do
- Lead and develop a team of Visitor Experience and Engagement Facilitators, Hosts and Apprentices
- Drive visitor engagement and accessibility
- Recruit, train and develop colleagues
- Collaborate with Curatorial, Public Practice, Collections and Digital teams
- Use visitor insight to enhance services and lead projects
- Act as Duty Manager
What it takes
- Experience leading and developing teams in a visitor-facing, customer-focused or public environment
- Duty management, venue management or wider operational leadership experience
- Commitment to accessibility, diversity, inclusion
- Coaching-led management style
- Excellent communication and problem-solving skills
- Experience in a museum, gallery, library, heritage, cultural or public engagement setting
What you'll bring
Frequently asked questions
Where will I be working?
You will be working at the Gibbs Building, United Kingdom.
What is the compensation range?
The salary range is £36,320– £45,400.
What are the key qualifications required?
Key qualifications include experience in leading and developing teams, duty management, commitment to accessibility and diversity, coaching-led management style, and excellent communication and problem-solving skills.
How do I apply?
Submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.
Is this role remote?
This role is on-site at the Gibbs Building, United Kingdom.
How to apply
Apply directly on The Wellcome Trust's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Wellcome Trust's official posting before applying.
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