Visitor Experience & Engagement Manager
Quick answer
The Wellcome Trust is hiring a mid-level Visitor Experience & Engagement Manager (London, UK) for a permanent, 34-hour-a-week position, paying £36,320– £45,400, to lead a team in creating exceptional visitor experiences.
- Role
- Visitor Experience & Engagement Manager
- Organization
- The Wellcome Trust
- Location
- London, UK
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- £36,320– £45,400
- Category
- Communications & Marketing
The role
The Wellcome Trust is seeking a Visitor Experience & Engagement Manager to lead and support a team in creating exceptional visitor experiences at Wellcome Collection, a global charitable foundation focused on improving health through science, policy, and advocacy.
What you'll do
- Lead and coach a team of Visitor Experience and Engagement Facilitators, Hosts and Apprentices
- Drive visitor engagement and accessibility
- Recruit, train and develop colleagues
- Collaborate with Curatorial, Public Practice, Collections and Digital teams
- Use visitor insight and feedback to enhance services
- Act as Duty Manager
What it takes
- Experience leading and developing teams in a visitor-facing, customer-focused or public environment
- Duty management, venue management or wider operational leadership experience
- Commitment to accessibility, diversity, inclusion
- Excellent communication and problem-solving skills
- Experience in a museum, gallery, library, heritage, cultural or public engagement setting
- Coaching-led management style
What you'll bring
Frequently asked questions
Where will I be working?
You will be working in London, UK, as part of the Visitor Experience & Engagement team within the Strategy, Enterprises & Operations department.
What is the compensation range?
The compensation range is £36,320– £45,400 per year.
What are the key qualifications required?
Key qualifications include experience leading and developing teams, duty management, venue management, and a commitment to accessibility, diversity, and inclusion.
How can I apply?
To apply, submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.
Is this job remote?
This is a hybrid role, allowing for flexible working arrangements.
How to apply
Apply directly on The Wellcome Trust's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Wellcome Trust's official posting before applying.
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