U.S. Program Associate
Quick answer
GiveDirectly is hiring a Cleveland-based U.S. Program Associate paying $77,147 to manage operations, recipient support, and community engagement for the Rx Kids cash allowance program.
- Role
- U.S. Program Associate
- Organization
- GiveDirectly
- Location
- Cleveland, Ohio
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $77,147 USD / annually
- Category
- Programs & Operations
The role
GiveDirectly is seeking a U.S. Program Associate to support the implementation of the Rx Kids cash allowance program in the Cleveland, Ohio area. This role involves managing recipient customer service, handling operational project support, and conducting community outreach. The position requires a candidate who is highly organized, capable of multitasking in a fast-paced environment, and comfortable with frequent local travel. The associate will work closely with internal teams and local partners to drive program efficiency and recipient satisfaction.
What you'll do
- Lead customer service help desk and support recipients via email and phone.
- Support operational project management, including metric tracking and process documentation.
- Manage program verification processes and ensure operational excellence.
- Serve as the local program representative and liaison for community partners.
- Organize and attend community events to promote program awareness and requirements.
What it takes
- 2+ years of work or volunteer experience in project management or coordination.
- Exceptional organizational and time-management skills.
- Strong customer service instincts and high emotional intelligence.
- Ability to work independently and thrive in a fast-paced environment.
- Proficiency in English; fluency in Spanish, Arabic, or Chinese is a plus.
What you'll bring
How we treat you
Robust health benefits plan, unlimited PTO, desk allowance, and flexible work location.
Frequently asked questions
Is this position remote?
This is a hybrid role based in Cleveland, Ohio, requiring 2-4 days of local travel per month for community outreach and occasional travel to New York for team events.
What is the compensation for this role?
The base salary for this position is $77,147 USD annually, supplemented by a competitive benefits package and bonuses.
What qualifications are most important for this role?
Successful candidates will have at least 2 years of project or people management experience, strong problem-solving skills, and the ability to learn new technological platforms quickly.
How do I apply for this position?
Interested candidates should review the GiveDirectly Candidate Application Prep Guide and submit their application through the company's official career portal.
How to apply
Apply directly on GiveDirectly's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly's official posting before applying.