Tech Support Officer - SIFA

The role

The Tech Support Officer will serve as the first line of support for Educate!'s digital product suite, including WhatsApp bots, web applications, and SMS platforms. The role involves triaging user-reported issues, collaborating with engineering teams for resolution, and maintaining comprehensive documentation. You will ensure seamless user experiences for both youth participants and internal frontline staff through effective problem-solving and communication. The position requires a proactive individual capable of managing incidents in a fast-paced, mission-driven environment.

What you'll bring

How we treat you

Health insurance and a generous vacation policy.

How to apply

Apply directly on Educate!'s site. We link straight through — no resume parsing, no profile to fill out.