ServiceNow System Administrator
Quick answer
International Rescue Committee is hiring a mid-level ServiceNow System Administrator in Nairobi, Kenya, to support the administration, configuration, and maintenance of the ServiceNow platform.
- Role
- ServiceNow System Administrator
- Organization
- International Rescue Committee
- Location
- Nairobi-IHUB, Kenya
- Work setup
- On-site
- Level
- Mid
- Category
- Engineering & Technology
The role
The ServiceNow System Administrator will support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform.
What you'll do
- Provide Tier 1 and Tier 2 end-user support for ServiceNow-related incidents, requests, access issues, reporting questions, catalog items, and basic configuration issues.
- Administer and maintain core ServiceNow platform components.
- Configure and maintain ServiceNow solutions across core modules.
- Support configuration and enhancement of catalog items, record producers, workflows, approvals, forms, reports, dashboards, and automation.
- Support ServiceNow scripting and platform customizations.
- Support, maintain, test, and troubleshoot ServiceNow integrations with other enterprise systems.
What it takes
- Bachelor’s degree in computer science, Information Systems, or a related field.
- Minimum of 3 years of hands-on experience with ServiceNow administration.
- ServiceNow Certified System Administrator certification.
- Experience supporting core ServiceNow modules.
- Basic to intermediate JavaScript experience within the ServiceNow platform.
- Strong analytical, troubleshooting, communication, and documentation skills.
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Nairobi-IHUB, Kenya.
What is the compensation?
Compensation is not specified in the job posting.
What are the key qualifications required?
Key qualifications include a Bachelor’s degree, 3 years of hands-on ServiceNow administration experience, ServiceNow Certified System Administrator certification, and experience with core ServiceNow modules.
How do I apply?
Visit IRC Careers at https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Nairobi-IHUB-Kenya/ServiceNow-System-Administrator_JR00004003.
Is the job remote?
The job is in-office.
How to apply
Apply directly on International Rescue Committee's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on International Rescue Committee's official posting before applying.