Service Agent
Quick answer
The American Red Cross is hiring a hybrid Service Agent based in Tucson, AZ, paying $16.00 per hour plus shift differential to recruit blood donors and schedule appointments.
- Role
- Service Agent
- Organization
- American Red Cross
- Location
- Tucson, AZ
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $16.00 Per Hour, Plus Shift Differential
- Category
- Programs & Operations
The role
The American Red Cross is seeking compassionate and customer-focused Service Agents to recruit blood donors and schedule appointments via phone. This remote-based role involves using multiple computer systems to manage donor records, follow scripts, and maintain daily production goals to ensure a stable blood supply. Candidates must reside in or around the Tucson, AZ area and be available to complete initial training at the local call center.
What you'll do
- Contact blood donors via telephone using a dialer system.
- Schedule appointments to meet daily collection goals.
- Update donor records and outcomes using multiple computer systems.
- Follow established processes and scripts for consistent donor interactions.
- Maintain high productivity standards for calls and appointments per hour.
What it takes
- High school diploma or GED.
- Minimum one year of experience in telemarketing, customer service, or a call center.
- Proficiency in using multiple computer applications simultaneously.
- Ability to commit to 90 days of uninterrupted attendance.
- Excellent verbal communication and problem-solving skills.
What you'll bring
How we treat you
Medical, Dental, Vision plans, Health/Flexible Spending Accounts, 15 days of PTO, 11 paid holidays, 401K with up to 6% match, Paid Family Leave, and Employee Assistance.
Frequently asked questions
Is this position remote?
This is a remote position, but you must live in or around the Tucson, AZ area. You will be required to work from the Tucson Call Center for the first day and potentially 2-3 days for training.
What is the compensation for this role?
The position pays $16.00 per hour, plus an additional shift differential.
What are the key qualifications required?
You need a high school diploma or GED, at least one year of experience in customer service or a call center, and the ability to multitask effectively on computer systems.
What is the work schedule?
There are two specific full-time schedule options provided, including varying weekend and evening hours. You must be able to commit to one of these assigned schedules.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.