Service Agent
Quick answer
The American Red Cross is hiring a remote Service Agent (Tucson, AZ) paying $16.00 Per Hour, Plus Shift Differential, to contact blood donors and schedule appointments.
- Role
- Service Agent
- Organization
- American Red Cross
- Location
- Tucson, AZ
- Work setup
- Remote
- Level
- Entry
- Compensation
- $16.00 Per Hour, Plus Shift Differential
- Category
- Communications & Marketing
The role
The American Red Cross is seeking customer-focused, outgoing, and compassionate individuals to contact blood donors and schedule appointments in a fast-paced environment. Service Agents will use a dialer system to recruit for blood donation, update donor records, and ensure a positive service experience.
What you'll do
- Contact blood donors by telephone using a dialer system to recruit for blood donation
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donor
- Schedule appointments while providing positive service experience
- Follow a process and appropriate scripting for conducting a call with a donor
- Maintain accurate records of donors/groups contacted and appointments scheduled
What it takes
- High school diploma or equivalent required
- Minimum one year of related experience
- Proficient in using multiple computer applications
- Excellent customer service and problem-solving skills
- Effective verbal communication skills
- Desire to advocate and learn more about blood donations
What you'll bring
How we treat you
Medical, Dental Vision plans, Health Spending Accounts & Flexible Spending Accounts, PTO, Holidays, 401K with up to 6% match, Paid Family Leave, Employee Assistance, Service Awards and recognition
Frequently asked questions
Where is the job located?
The job is located in or near Tucson, AZ, with some on-site requirements at the Tucson Call Center.
What is the compensation?
The compensation is $16.00 Per Hour, Plus Shift Differential.
What are the key qualifications?
Key qualifications include a high school diploma, one year of related experience, and excellent customer service and problem-solving skills.
How do I apply?
Apply now through the American Red Cross Candidate Home.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.
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