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IOM - International Organization for Migration

Senior Accountability to the Affected People (AAP) Associate

LocationErbil, National

LevelSenior

Posted4w ago

Communications & Marketing

Quick answer

IOM is hiring a Senior Accountability to the Affected People (AAP) Associate in Erbil, National, to support the Monitoring and Evaluation Officer in implementing AAP activities and reporting requirements, with a compensation not specified.

Role: Senior Accountability to the Affected People (AAP) Associate
Organization: IOM - International Organization for Migration
Location: Erbil, National
Level: Senior
Category: Communications & Marketing

The role

Supports the Monitoring and Evaluation Officer in implementing Accountability to the Affected People (AAP) activities and reporting requirements, including planning and delivering training, managing the Community Feedback Mechanism (CFM), and enhancing communication with affected communities.

What you'll do

Support the M&E Officer in planning, developing, organizing, and delivering capacity-building training to IOM staff and partners on AAP.
Participate in regular AAP needs assessments and develop recommendations to improve feedback and complaint channels.
Lead the implementation and continuous improvement of the Mission-wide CFM.
Support the updating of the CFM dashboard and draft recommendations to strengthen internal controls.
Facilitate the integration of AAP findings and community feedback into learning workshops and project review meetings.
Coordinate the operational functioning of the Call Centre and monitor service capacity, staff performance, and quality.

What it takes

Bachelor's degree in anthropology, law, development studies, political or social sciences or a related field
Five years of practical experience in the field and a certificate in AAP
Substantial experience in the design and implementation of AAP Frameworks and workplans
Proven experience in the management of CFM teams and operations
Proven experience in the implementation of AAP capacity-building activities with staff and implementing partners
Proven experience in data collection tool preparation, data collection, analysis, and reporting in a humanitarian or development context

What you'll bring

Strong reportingwritingand research skillsExcellent communication and analytical skillsExperience in managing CFM teams and operationsProven experience in AAP capacity-building activities

Frequently asked questions

Where is the job located?

The job is located in Erbil, National.

What is the compensation?

The compensation is not specified.

What are the key qualifications required?

Key qualifications include a Bachelor's degree in anthropology, law, development studies, political or social sciences or a related field, and five years of practical experience in the field and a certificate in AAP.

How do I apply?

Applications should be submitted through the IOM e-Recruitment system.

What is the application deadline?

The application deadline is September 30, 2026.

How to apply

Apply directly on IOM - International Organization for Migration's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

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