Retention Marketing Manager
Quick answer
The Financial Times is hiring a mid-level Retention Marketing Manager in London, UK, to develop and deliver retention and customer value programmes across B2C audiences, with a hybrid work schedule and various benefits.
- Role
- Retention Marketing Manager
- Organization
- The Financial Times
- Location
- London, UK
- Work setup
- Hybrid
- Level
- Mid
- Category
- Other
- Apply by
- 2026-12-31
The role
The Financial Times is seeking a Retention Marketing Manager to develop and deliver retention and customer value programmes across B2C audiences, including FT Digital and Print subscribers, the wider consumer portfolio, Investors’ Chronicle, Students, and partnerships.
What you'll do
- Develop and deliver retention and customer value programmes
- Optimise renewal programmes
- Oversee Step Up reporting and performance
- Develop annual upsell and cross-sell plans
- Collaborate across teams
- Contribute to shared lifecycle frameworks
What it takes
- Experience in CRM, lifecycle, retention, renewal, upsell or other commercially focused customer programmes
- Strong analytical skills
- Test-and-learn approach
- Ability to develop programme plans and manage initiatives
- Strong commercial judgement
- Experience collaborating across teams
What you'll bring
How we treat you
Generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community.
Frequently asked questions
Where is the job located?
The job is located in London, UK, with a hybrid work schedule.
What is the compensation range?
The compensation range is not specified.
What are the key qualifications required?
Key qualifications include experience in CRM, lifecycle, retention, renewal, upsell or other commercially focused customer programmes, strong analytical skills, a test-and-learn approach, ability to develop programme plans and manage initiatives, strong commercial judgement, and experience collaborating across teams.
How do I apply?
Interested candidates can apply now through the official Financial Times careers site.
How to apply
Apply directly on The Financial Times's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Financial Times's official posting before applying.