Retention Administrator
Quick answer
YWCA Toronto is hiring a full-time Retention Administrator (Toronto, ON) paying $52,443 annually to manage clients post-job start and ensure compliance with funder requirements.
- Role
- Retention Administrator
- Organization
- YWCA Toronto
- Location
- 3090 Kingston Rd, Suite 300, Toronto, Ontario M1M 1P2
- Work setup
- On-site
- Level
- Entry
- Compensation
- $52,443 annually (Level 4), plus comprehensive benefits
- Category
- Other
The role
The Retention Administrator position at YWCA Toronto involves managing clients post-job start, monitoring their progress, and ensuring compliance with funder requirements. This role requires strong administrative and communication skills, with a focus on client support and data management.
What you'll do
- Manages a caseload of clients post job start and monitors their progress
- Maintains ongoing client communication
- Conducts monitoring/retention verification
- Collects and uploads proof of employment documentation
- Assesses client needs and provides resources
- Organizes employer Broker Incentive Agreement payment requests
What it takes
- Undergraduate degree in Human Resources, Career Counselling, Marketing & Sales, Business Administration or any other relevant field
- Minimum 2 years of experience in administrative support, data entry, or client service
- Experience working in employment services or familiarity with Employment Ontario programs
- Proficiency in digital tools, including Microsoft Office Suite, Adobe Acrobat, DocuSign, and client data systems
- Strong organizational and time management skills
- Excellent verbal and written communication skills
What you'll bring
How we treat you
Comprehensive Medical, Vision, and Dental Coverage, Life Insurance and Long-Term Disability Benefit, Multi-Sector Pension Plan, Time off, Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development
Frequently asked questions
Where is the job located?
The job is located at 3090 Kingston Rd, Suite 300, Toronto, Ontario M1M 1P2.
What is the compensation?
The compensation is $52,443 annually, plus comprehensive benefits.
What are the key qualifications?
Key qualifications include an undergraduate degree, 2 years of experience in administrative support, and proficiency in digital tools.
How do I apply?
Applications are due by Wednesday, October 21, 2026, and should be submitted through the YWCA Toronto application process.
How to apply
Apply directly on YWCA Toronto's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on YWCA Toronto's official posting before applying.