Retail Employee Experience Manager
Quick answer
Goodwill Greater Milwaukee & Chicago is hiring a mid-level Retail Employee Experience Manager for their Wauwatosa store, paying $51,200 USD to $76,975 USD, with an on-site work schedule.
- Role
- Retail Employee Experience Manager
- Organization
- Goodwill Greater Milwaukee & Chicago
- Location
- Wauwatosa, WI 53222, USA
- Work setup
- On-site
- Level
- Mid
- Compensation
- $51,200 USD to $76,975 USD
- Category
- Other
The role
The Customer Experience Manager is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while maintaining brand standards.
What you'll do
- Oversee store productivity goals and maximize the value of all donations to achieve budgeted sales and margin.
- Ensure adherence to company brand standards for merchandise, PGFR, and seasonal sets.
- Support the oversight of associates and non-exempt leadership, providing adequate donation and POS coverage.
- Analyze report data and provide actionable insights to store leadership.
- Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines.
- Recognize individual employee strengths and delegate challenging work assignments.
What it takes
- Two years of college education or experience equivalency, and a minimum of 5 years' experience.
- Forklift certification, if required at site.
- Experience in retail and/or production setting.
- Ability to work varied schedule and flexible hours, including at least two closing shifts per week and every other weekend.
- Must have a working phone that allows for communication accessibility.
What you'll bring
How we treat you
Medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO)
Frequently asked questions
Where is the job located?
The job is located in Wauwatosa, WI 53222, USA.
What is the compensation range?
The compensation range is $51,200 USD to $76,975 USD.
What are the key qualifications required?
Key qualifications include two years of college education or experience equivalency, a minimum of 5 years' experience, forklift certification, experience in retail and/or production setting, and the ability to work varied schedule and flexible hours.
How do I apply?
Applications can be submitted now, and the application deadline is December 31, 2026.
How to apply
Apply directly on Goodwill Greater Milwaukee & Chicago's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Goodwill Greater Milwaukee & Chicago's official posting before applying.