Product Owner and Operational Specialist
Quick answer
The American Hospital Association (AHA) is hiring a mid-level Product Owner and Operational Specialist in Chicago, offering a flexible hybrid work schedule, to manage digital products and support credentialing certifications, with a salary range of $79,000 - $119,000.
- Role
- Product Owner and Operational Specialist
- Organization
- American Hospital Association (AHA)
- Location
- Chicago
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.
- Category
- Communications & Marketing
The role
Serves as product owner and operational specialist for the American Organization for Nursing Leadership (AONL) Professional Practice digital products, including assessment products and the ROI Calculator, and supports the AONL Credentialing Center, AONL's CNML and CENP certifications.
What you'll do
- Owns day-to-day product operations for AONL assessment products and the ROI Calculator
- Builds, configures, and maintains online assessments
- Serves as the primary operational liaison with software and technology vendors
- Provides responsive, high-quality customer service to AONL members and other product users
- Develops and maintains standard operating procedures and user guides
- Tracks product usage, adoption, performance, support volume, issue trends, data quality, and other operational metrics
What it takes
- Bachelor's Degree in Business administration, health care administration, information systems, informatics, communications, nonprofit or association management or related field
- 5+ years of progressively responsible experience in digital product or program operations, online assessments, project management, association member services, certification or credentialing or a related field
- Experience administering or owning online or software-as-a-service platforms
- Experience leading complex projects involving multiple stakeholders, concurrent priorities, and firm deadlines
- Experience providing direct customer or member support
- Advanced digital fluency and ability to quickly learn and administer online assessment platforms, software-as-a-service products, Microsoft 365, collaboration tools, and project management systems
What you'll bring
How we treat you
Medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!
Frequently asked questions
Where is the job located?
The job is located in Chicago.
What is the salary range?
The salary range is $79,000 - $119,000.
What are the key qualifications required?
Key qualifications include a Bachelor's Degree, 5+ years of experience in digital product operations, and advanced digital fluency.
How can I apply?
Applications should be submitted by February 28, 2024, and can be sent to the Vice President, Human Resources at (312) 422-3000.
Is the job remote?
The job is a hybrid role, with three days in the office and two days working remotely.
How to apply
Apply directly on American Hospital Association (AHA)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Hospital Association (AHA)'s official posting before applying.
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